Privacy policy

Last Updated: June 2026

Welcome to Twiffo ("Twiffo," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services.

By accessing or using Twiffo, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following personal information:

  • Full Name
  • Email Address
  • Mobile Number
  • Delivery Address
  • Billing Information
  • Profile Information
  • Account Login Credentials

Order Information

When you place an order through Twiffo, we may collect:

  • Order Details
  • Restaurant Information
  • Payment Details
  • Delivery Preferences
  • Order History

Device Information

We may automatically collect:

  • Device Type
  • Operating System
  • IP Address
  • Browser Type
  • Device Identifiers
  • App Usage Data

Location Information

With your permission, we may collect your location information to:

  • Find nearby restaurants
  • Provide delivery services
  • Improve delivery accuracy
  • Enhance user experience

2. How We Use Your Information

We use collected information for the following purposes:

  • Creating and managing user accounts
  • Processing food orders
  • Delivering products and services
  • Processing payments
  • Providing customer support
  • Sending order updates and notifications
  • Improving our platform and services
  • Preventing fraud and unauthorized activities
  • Complying with legal obligations

3. Payment Information

Twiffo may use third-party payment gateways to process payments securely. We do not store complete debit card, credit card, or banking information on our servers. Payment processing is handled by trusted payment service providers.

4. Sharing of Information

We may share your information with:

Restaurant Partners

To prepare and fulfill your food orders.

Delivery Partners

To facilitate the delivery of your orders.

Service Providers

Third-party vendors who assist with:

  • Payment processing
  • Hosting services
  • Analytics
  • Customer support
  • Notification services

Legal Authorities

When required by law, court order, government request, or to protect our legal rights.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website and app may use cookies and similar technologies to:

  • Improve user experience
  • Remember user preferences
  • Analyze website traffic
  • Enhance platform functionality

Users may disable cookies through browser settings, although some features may not function properly.

7. Third-Party Services

Twiffo may contain links to third-party websites, restaurants, payment providers, and services. We are not responsible for the privacy practices of such third parties. Users are encouraged to review their privacy policies separately.

8. Data Retention

We retain personal information only as long as necessary for:

  • Providing services
  • Maintaining business records
  • Resolving disputes
  • Meeting legal and regulatory obligations

After the retention period, information may be securely deleted or anonymized.

9. Children's Privacy

Twiffo is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take appropriate steps to remove the information.

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Update or correct information
  • Request deletion of your data
  • Withdraw consent where applicable
  • Request information about data processing activities

To exercise these rights, please contact us using the details below.

11. Marketing Communications

We may send promotional emails, offers, and service-related notifications. You may opt out of marketing communications at any time using the unsubscribe option provided in the communication.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on our website and mobile application with the revised effective date.

Continued use of Twiffo after any modifications indicates acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

Twiffo
Email: info@twiffo.com

By using Twiffo's website, mobile application, and services, you acknowledge that you have read and understood this Privacy Policy.